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Note: My Payments section (which includes payment and refund history) and the refund request form are only available to Apprentices, Foundation Students, Youth Program Participants, and Trade Qualifiers.

 

View Your Receipts

  1. After logging into your account, click on “My Activities” from the left navigation menu, then click on “My Payments”.
  2. On this page, you can view a list of payments you’ve made. Find the payment you want to view a receipt for.
  3. Click the icon in the last column labeled as “Receipt” to view a PDF version of your receipt.

Request a Refund

Important: Please note that only payments made in error or an incorrect amount are eligible for a refund request.

  • Refunds are not automatically issued when an application for a service or exam is withdrawn or cancelled.
  • Eligible refunds may take up to 45 business days to process.
  • No refunds are issued if applicant withdraws from the process for any reason.
  • No refunds are issued if applicant fails to attend the scheduled exam. Rescheduling fees will be applied.
  • No refunds are issued to unsuccessful applicants.
  • Fees must be paid in advance.
  1. After logging into your account, click on “My Apprentice Inquiries” from the left navigation menu, and then click on "New Request" button.
  2. Fill in the form fields, including your name. Under “Request Type” select “Refunds” in the drop-down menu.
  3. Click the search icon to use the look up tool and find the Payment ID of the payment you are requesting a refund for. Select the payment and click “Select” to proceed. Your request must include a payment ID.
  4. In the Description section, provide a reason this payment is eligible for a refund. Click “Submit” to complete your refund request.
 

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Last updated: December 2025